Useful information about IT operations
What is meant by modern IT operations?
IT Operations encompasses all the processes required to keep IT systems running smoothly, reliably, securely and efficiently – from infrastructure and networks to cloud and platform services. In addition to traditional tasks such as server and network operations, this now also includes areas such as container platform operations, monitoring, security, automation and 24/7 support.
Why is professional IT management so important?
Reliable IT operations prevent downtime, ensure predictable costs and enable companies to focus on their core business. Stability is crucial, particularly in critical environments.
When is it worth outsourcing IT operations or support?
Whenever there is a lack of in-house expertise, resources are limited, or high availability is required. External experts – for example, in Kubernetes or OpenShift – deliver rapid value and a measurable return on investment. It is important to take into account all regulatory requirements, such as those set out in DORA.
What is the purpose of ISO certification in IT?
Standards such as ISO 9000 (quality management) and ISO 27001 (information security) demonstrate that processes are structured, transparent and secure – this builds trust among customers and partners.
IT Operations: Our Services at a Glance
What DORA means for IT operations
What does DORA stand for – what is the DORA Directive?
DORA stands for the Digital Operational Resilience Act. The DORA Directive is an EU regulation that will come into force in January 2025, requiring organisations in the financial sector to ensure that their IT systems and digital processes are resilient to disruptions and cyber-attacks. This also includes clear rules on the management of outsourced IT services.
Is it possible to outsource IT operations despite DORA?
Yes. The DORA Directive continues to permit the outsourcing of business-critical IT tasks, provided that a professional outsourcing management framework is in place. With an external partner who is an equal and possesses industry expertise, your IT operations can be outsourced reliably and in compliance with the directive, despite DORA. The aim is professional outsourcing of business-critical activities, transparent control and secure, resilient operations.
IT Operations under DORA
Outsourcing of business-critical activities
The DORA directive raises the question of whether IT operations can still be outsourced. The answer: Yes - if regulatory requirements are met. Professional outsourcing management is crucial for this.
ConSol supports you in realising your IT operations externally reliably and in compliance with the guidelines despite DORA!
What you can rely on with ConSol
- DORA-compliant outsourcing: Our IT operations fulfil regulatory requirements.
- Outsourcing management included: Transparency, documentation and controllability are guaranteed.
- Secure operation: Protected, resilient systems - even in a regulated environment..
The decision to place the operation of our platform in the expert hands of ConSol was exactly right. With ConSol, we have a technologically excellent partner at our side who optimally supports our demand for proactive operation and is actively involved in all processes from development to go-live.
Marcus Herbert
Group Manager Custody Platform, Union Investment
Your Benefits with ConSol as Your Managed Service Provider
Focus on your core business – we’ll keep things running smoothly and take proactive ownership, every step of the way.
You need a partner who cares about operation and support - and who takes responsibility?

Let's talk!
Marc Mühlhoff







