Your employees have a good handle on the operation of your IT. Nevertheless, from time to time problems and escalations occur that could be solved much faster by experts with great experience and vast knowledge zooming in than by an inhouse team looking out for solutions. Benefit from the expertise and many years of operational experience of ConSol’s support engineers: We know all the parts of IT infrastructures and we specialize in finding our way quickly even in complex environments.
If required, ConSol offers IT support for almost all technologies commonly used on the market. Our IT experts will assist you with the detailed analysis, evaluation and, if necessary, troubleshooting.
Right by your side, competent, fast and – if necessary – around the clock, by telephone or remote access. Individually agreed SLAs make costs transparent and calculable.
Rely on Our Rapid Reacting Force
German-speaking. Around the clock.
Depending on the SLA, you can rely on familiar, qualified contacts who speak your language - and on high-quality IT operations in regional proximity - up to 7x24 hours.
Field-tested – from M to XL
Benefit from our best practices! ConSol experts derive their knowledge from more than three decades of company project experience across all sectors – in medium-sized companies as in well as DAX corporations and other heavyweights.
You can always rely on ConSol: Our processes are ISO 9001 and ISO 27001 certified and we are continuously working to improve them – making us a strong partner in all aspects of your IT infrastructure.
Customized with Flexible SLAs
You determine the scope of services you want our team to provide for you: You determine service level, priorities and response times individually, thus also constantly controlling costs.
One Address – All Experts
In addition to IT operations experts, software engineers, IT architects, monitoring teams and consultants, ConSol unites specialists from all areas of expertise under one roof. Just to make sure, that your IT is working smoothly at all times.
You pay exactly what we have agreed on in the scope of services. This transparency is the basis for any trusting cooperation. And you will also benefit from a long-term planning security.
More than 200 customers trust ConSol for their IT & software needs
IT support from IT experts: details of the ConSol offer
|Operational Services||Managed Services||IT Support|
|Proactive Problem Management|
|Single Point of Contact (SPoC)|
|Monthly Service Meetings|
|Web Access to Service Status|
|Monitoring of Application-specific Connectors|
|Access to Expert Knowledge|
Technologies & competencies of our IT experts
Our portfolio around IT support
With tailored IT support packages, we assist your company exactly where needed. On request, ConSol staff and IT experts are available around the clock. IT support jobs are carried out by telephone or e.g. via remote maintenance.
Our support and IT services range from virtualization (VmWare, OracleVM, SolarisZoning etc.), Unix/Linux/Windows OS, networking (e.g. Jiniper, FortyGate or Cisco), storage (NetApp etc., and more.), databases (Oracle, MySql, MariaDB, Postgres, Progress, MongoDB, InfluxDB), monitoring (e.g. Nagios, Prometheus, and Grafana) to web middleware (e.g. Apache, Ngnix, Tomcat, WebLogic, JBoss, Glassfish, Payara) and applications.
We also provide analyses, e.g. on stability or performance problems of your individually developed or purchased standard applications.