Your company has enough work to do handling standard operations. As Red Hat Premier Partner we attend to everything else. Competent, straightforward and around the clock.
You already use Kubernetes based Red Hat OpenShift successfully as your development platform, but your operations team still lacks some OpenShift experience to manage everything on their own? Our experts offer you quick and straightforward support in any situation, making sure your business will be able to continue as usual.
ConSol OpenShift support provides outstanding expertise – recording, classifying, and eliminating errors, it proves to be the perfect partner for your OpenShift container platform operations. When troubleshooting and debugging, we always view the system as a whole and look at the bigger picture. By documenting the changes and calling for service reviews we are continually optimizing our cooperation.
OpenShift Support: Our Customer Services in Detail
Our customers are corporations and companies in various sectors, among them automotive, telecommunication, plant engineering and retail. They all have been trusting our competences for many years. Feel free to contact us if you are interested in our services!
- Red Hat Premier Partner with an outstanding OpenShift expertise
- 24/7 operations team of German speaking experts
- Many years of experience in operating heterogeneous environments
- Ticket opening via phone or e-mail
- Lightening your Ops team’s load
- Calculable costs
Our OpenShift Support Packages
|Support||8/5 (9.00 a.m. to 5.00 p.m.) |
Excl. national holidays
|Open Ticket by Mail|
|Open Ticket by Phone|
|Register, Classify and Eliminate Malfunctions|
|SPoC:Tracking, monitoring, SLA management of open support cases & tickets at Red Hat|
|Hours included||8 h/month||15 h/month|
|Additional hours||Price on demand||Price on demand|
|Service Review by Phone||quarterly||monthly|
|Response Time P1||4 h||2 h|
|Response Time P2||8 h||4 h|
|Response Time P3||48 h||24 h|
|Change of Infrastructure (VPN access required)||T&M||T&M|
|Documenting Changes (VPN access required)|
|Monthly Ticket Report|
|Additional Expert Advice||T&M|
More than 200 customers trust ConSol for their IT & software needs