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How to benefit from ConSol in business application management
Proactive platform operations with a future
ConSol ensures the stable operation of the custody platform at Union Investment - thanks to automation and proactive incident management.
Service packages tailored to your needs: tailored business application management
You decide what you want to outsource and what you don’t – and what responsibilities we take on: supporting your existing operations team, operating individual applications or taking over entire application landscapes, operating within defined service hours, extending our services to include on-call cover and 24/7 support, and much more.
Our services can be combined on a modular basis – always tailored precisely to your individual needs and specific applications.
Our offering: business application management with proven DevOps expertise
At ConSol, we practise DevOps – and so do our operations teams. They work closely with software development and platform operations. This means that issues are not merely resolved in the short term. Root causes can be identified directly in the code, the architecture or the operational processes, and eliminated for the long term. The benefits for you: shorter coordination processes, faster releases and operations that are continuously evolving.
The decision to place the operation of our platform in the expert hands of ConSol was exactly right. With ConSol, we have a technologically excellent partner at our side who optimally supports our demand for proactive operation and is actively involved in all processes from development to go-live.
Marcus Herbert
Group Manager Custody Platform, Union Investment
Ready to take the pressure off your teams through proactive, business application management?
Let's talk!
Marc Mühlhoff
Everything you need to know about business application management
What is business application management?
Business application management ensure that applications, interfaces and the associated business processes function reliably in day-to-day operations. This includes, amongst other things, monitoring, fault analysis, coordination of the teams involved, and the continuous optimisation of operations. The scope of services includes the monitoring of applications, interfaces and business processes, the analysis and assessment of faults, and the coordination of all relevant departments, IT teams and service providers. Recurring errors and vulnerabilities are systematically analysed in order to continuously improve processes and enhance the long-term reliability of the application.
What is the difference between business and technical application management?
Business application management focus on applications, business processes, data quality and data flows, as well as the business implications of disruptions. User support is the main priority. Technical application operations, on the other hand, focus primarily on infrastructure, platforms, servers and networks, as well as core technical services, with the aim of ensuring stability and availability.
Which applications are auitable for business application management?
Specialist application operations are particularly important for business-critical applications, complex bespoke software and centralised specialist applications, as well as for systems with a large number of interfaces or involving a significant number of teams or service providers. The scope of services should be tailored to the specific application to be operated and to the particular circumstances within the organisation.
Is ConSol’s business application management ISO-certified, and why is that important?
ConSol provides its operational services on the basis of ISO 27001- and ISO 9001-certified processes. This ensures clearly defined procedures, documented responsibilities and regularly reviewed quality and security standards. This is particularly beneficial for customers when it comes to business-critical applications. As a result, customers benefit from reduced risks, reliable service and the guaranteed fulfilment of internal compliance requirements.
What are the benefits of business application management?
The main benefits for businesses are reliable business processes, prompt and rapid solutions to disruptions, and a significant reduction in the workload on internal teams – achieved, amongst other things, by coordinating all internal and external stakeholders. At the same time, this results in clear lines of responsibility and greater transparency, whilst applications are continuously optimised and improved.