Openshift Consulting
Open Source Monitoring
Integration-Testing
We keep your systems up and running at all times – round the clock
DevOps means rapid releases and continuous development. At the same time, business-critical applications must operate reliably and any disruptions must be manageable at all times – during the day, at night, at weekends or on public holidays. This is exactly where we can help.
Our German- and English-speaking experts provide operational support and on-call services for your applications. Defined processes, documented procedures and bespoke SLAs ensure that incidents are dealt with swiftly, root causes are resolved permanently and maintenance work is carried out in a planned manner.
Why companies choose ConSol Support & Lifecycle Management
Over 40 years’ expertise in sophisticated IT
Support, ConSol style: Expert contacts instead of waiting on hold and call centres
Let's talk!
Marc Mühlhoff
Special Focus: OpenShift & Kubernetes Support
Do you use Red Hat OpenShift as a development platform based on Kubernetes and don't want to manage everything on your own? Don't worry, our OpenShift support team is there for you and the special requirements of container platforms. We offer you rapid assistance in the event of faults, specific expertise for configuration issues or support for all aspects of your OpenShift or Kubernetes environment.
What you need to know about IT support
What should you look out for when choosing an IT support provider?
Look for genuine technical expertise, not just response times. It is important to have highly qualified engineers, transparent processes, ISO certifications and the option to receive support both remotely and on-site.
What is incident management?
Incident management involves the rapid receipt, analysis, handling and resolution of critical disruptions to day-to-day IT operations. The aim is to minimise the impact on users and business processes as much as possible and to restore normal operations quickly. Clear escalation procedures, defined SLAs and documented procedures ensure that incidents are handled efficiently and downtime is minimised.
What is the difference between incident management and problem management?
Incident management focuses on the rapid resolution of acute incidents in order to restore normal operations as quickly as possible – it is therefore purely reactive. Problem management is proactive and goes one step further: following an analysis of the causes of recurring or particularly critical incidents, the aim is to develop sustainable solutions, permanently eliminate vulnerabilities and prevent future incidents. Together, these two factors contribute to stable and reliable IT operations.
What does application lifecycle management involve in IT operations?
Application Lifecycle Management refers to the ongoing management of an application throughout its entire lifecycle and encompasses all measures designed to ensure its secure and stable operation in the long term. This includes the planning and implementation of updates, patches, releases and maintenance windows, as well as the coordination of all relevant manufacturers, providers and internal teams. The aim is to ensure that applications remain up to date, secure and high-performing at all times, to minimise operational risks, and to implement changes into live operations in a controlled manner.
What role do ISO certifications play in application support and lifecycle management?
Certifications such as ISO 9001 (quality management), ISO/IEC 20000 (service management) or ISO/IEC 27001 (information security) demonstrate that the provider operates in accordance with recognised standards – an important factor for quality, security and compliance.
When is it worth investing in specialist IT support, for example for OpenShift or Kubernetes?
Modern container platforms require in-depth technical knowledge. Specialist support from experienced engineers can be crucial, particularly in the event of faults, complex configuration or scaling.